Breaking Down Silos & Finding Issues ASAP
Est Reading Time: 5 min
Jul 23, 2020
With multiple teams transitioning to 100% remote due to COVID-19, we seem to get asked how to facilitate collaborative coding while fully remote, at least once a week. When transitioning from being 100% onsite to offsite, integrating international teams, or taking a remote-first perspective, there are multiple ways to enable and promote real-time and near-time collaboration to accommodate different schedules and timezones. Many of the lessons learned from open source projects can be reapplied to small to large teams and adapted to meet other industries' needs.
The first step to enable collaboration while remote is setting up a workflow for managing changes coming into your codebase. If you haven't defined a strategy, yet there are a handful of solutions that have proven track records of scaling from a couple of developers to thousands. We have a longer post on the different strategies if you need help selecting one.
Teams with workflows can ensure the correct version of code is used in development and place guard rails on what deploys. Keeping versions of code straight helps avoid redundant work done by multiple people and ensures that you can efficiently resolve conflicting changes.
In a similar vein of reducing redundant work, it's a good policy to push developers to open up pull requests as soon as they start working on something within the codebase. It's [common practice}(https://github.com/apps/wip) to place WIP ahead of the pull request name to indicate it is still a work in progress. Adding the WIP text lets others know that the pull request may not be finished but still provides transparency on current work, its status, and the direction for initial implementation.
This approach also makes it easier for developers to share code snippets that they are working on with others, allows teammates to comment on the snippets, and makes it easy to check off suggested modifications. Making changes easy to share and provide feedback on is one of the keys to enabling remote collaboration.
Having a lot of remote teams can create new demand for existing DevOps pipelines. The increased demand can drive up the cost of maintaining the pipe and create a burden on leaders as they have to wait for tasks to complete before conducting code reviews. To reduce the load on the system, we recommend virtualizing as much of your solution as possible and making it easy to execute as many inspections and operations on the code as possible locally. If it's easier to run tests and audits locally than it is to commit code, push it, and wait for the continuous integration environment to build and run audits, people are more likely to do the checks locally.
Empowering developers to run checks locally promotes good programming habits such as testing your code and linting it before pushing it up into collaborative environments. Running audits ahead of collaboration reduces the overhead on the pipeline, improves change rates by reducing cycle times for modifications, and removes distractions for peer reviewers who are screening the updates.
Collaboration between developers isn't the only area of focus when going remote. As discussed in our recent post on traceability, linking code changes up to requirements and issues enable non-technical team members to stay informed on what engineering is currently working on and what state each requirement is in.
Enabling traceability can be done within multiple tools and across many others:
Depending on your organization's size, you may have zero to many validation environments that mimic production. When supporting a remote team, having at least one of these environments is important for collaboration to enable non-technical teams to get in on the action without requiring them to manage a local deployment. Having a production-like environment allows individuals to review modifications when it makes the most sense for their schedule and avoids the need to coordinate meetings with developers to be shown features that only exist locally on the developer's system.
Having defined validation environments and traceability between requirements and your team's code allows you to inform teams impacted by specific changes, when the changes are available to them, in the medium they expect to be notified in.
For example, let's assume there is a JIRA requirement that links to four different subsystems. Someone on the team picks up that requirement and opens a pull request to fulfill it. If you have traceability, your system can automatically inform the team responsible for the requirement that it is under construction and where they can contribute.
Upon merging the changes into a staging environment, those responsible for the other subsystems will be informed that the requirement has been met and where they can access the code to start integrating with their dependent features.
Once the system moves into the quality assurance environment, the validation teams can be notified by release notes detailing which requirements have been fulfilled and which systems they impact, so that they can orient their test plans accordingly. Finally, once the system has been validated and moved into production, release notes indicating the new features can be distributed to sales, marketing, and customer support so that everyone is on the same page about what's available to customers.
Each of these notifications may use separate mediums. For example, development teams might receive their notifications through Slack, validation teams via a JIRA ticket, sales and marketing via email, and customer support in the Slack channel where they monitor real-time messages.
The goal is to find the right balance for your team to achieve effective communication with all parties involved. Without that communication duplicate code can be written, customer support can be caught off guard, system integration testing may be delayed, along with a plethora of other problems.
If you need help enabling collaboration within your remote team, hit us up.
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